Swiss and international patients from different regions with various cultural backgrounds come to cereneo. Despite the diversity of cultures, everyone shares the same goal: achieving the best possible outcome in neurological rehabilitation. Vulnerable people also have a greater need for social closeness and security. Thus, it is important for us to involve relatives and friends of our patients. The social environment can have a positive influence on the course of rehabilitation.

„Everyone will concede that man is a social being. We see it in his aversion to solitude as well as his desire for companionship beyond the scope of his family. » (Charles Darwin)

At cereneo, the patient is at the center of everything we do. Our interprofessional team works together to identify the individual needs of each patient, which often extend beyond mere medical care.

Preserving traditions and routines
Preserving traditions and routines is crucial to our « Patient Relations » team, where everybody strives to recognize the routines, traditions and wishes of our patients and their relatives to make them feel at home. Desired products, familiar food and familiar routines are just as important to us. An organized and familiar atmosphere increases the well-being of patients and their relatives, promoting motivation.

Involving the family environment
There are various accommodation options available in direct proximity of the cereneo clinics. We collaborate with Hospitality Vision Lake Lucerne, providing guests with a range of accommodation options, including 4* and 5* hotel suites, in-room accommodation in patient rooms or suites and small apartments or studios within walking distance of the Hertenstein clinic. This enables relatives to actively participate in the patient’s rehabilitation, maintaining direct contact with medical staff and accompanying the patient during therapy.

Motivation through information and continuity
In addition to excellent medical treatment, high-quality communication is essential to providing the best possible care for patients and their families. Our interdisciplinary team communicates continuously with patients to ensure they know where they are in their recovery journey. We also constantly develop ways to share measured data with patients and their families, ensuring they receive easy-to-understand, objective reports on their progress. With our online therapy services, we can continue to provide this data transparency even after inpatient rehabilitation, increasing patient motivation and leading to a better experience and treatment outcome throughout the recovery process.