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Patient experience at cereneo

Swiss and international patients from various regions and with diverse cultural backgrounds come to cereneo . Despite this cultural diversity, they all share the same goal: the best possible outcome in neurological Rehabilitation . Particularly vulnerable individuals have a need for social closeness and security. Therefore, it is important to us to involve family and friends of our patients. The social environment can positively influence the Rehabilitation process.

"Everyone will admit that humans are social beings. We see this in their aversion to solitude and their desire for company outside the family setting."Charles Darwin

At cereneo the patient is at the heart of everything we do. Our interprofessional team works together to identify each patient's individual needs, which often extend beyond purely medical care.

Preservation of traditions and routines
Maintaining traditions and routines is of central importance to our patient care team. Each member strives to respect the habits, traditions, and wishes of our patients and their families so they feel at home. Beloved products, familiar meals, and established procedures are equally important to us. An organized and familiar atmosphere enhances the well-being of patients and their families and fosters motivation.

Involvement of the family environment
Various accommodation options are available in the immediate vicinity of the cereneo Clinic . In cooperation with Hospitality Vision Lake Lucerne, we offer a wide selection of accommodations, including 4- and 5-star hotel suites, rooms in Patient Room or suites, as well as small apartments or studios within walking distance of the Hertenstein Clinic . This allows family members to actively participate in the patient's Rehabilitation , maintain direct contact with the medical nursing , and accompany the patient during therapy.

Motivation through information and continuity
In addition to excellent medical treatment, high-quality communication is essential to providing patients and their families with the best possible care. Our Interdisciplinary team maintains constant communication with patients to ensure they are informed about their current Recovery progress . We are continuously developing new ways to share collected data with patients and their families, providing them with easily understandable and objective reports on their Progress . With our online therapy services, we ensure this data transparency even after inpatient Rehabilitation . This increases patient motivation and contributes to a better experience and improved treatment outcomes throughout the entire Recovery process.

CERENEO PREVENTION